TLG Guru: Your Go-To Commercial Fleet Service Liaison
TLG Guru is your 24-hour dedicated service expert for over-the-road fleet maintenance to ensure the success of your repair. Guru monitors repairs and responds to each customer's individual needs.
All new trucks purchased from TLG are enrolled automatically with TLG Guru and is free to all new truck customers for life.
As a liaison between commercial fleet managers and dealerships, TLG Guru shares timely updates between fleet owners, managers, and repair facilities and will work with you to diagnose priority and immediacy of repairs. TLG Guru is also available to answer questions ranging from electrical troubleshooting to after treatment systems, empowering fleet managers to make informed decisions about equipment and fleet service needed. Finally, through its advanced SmartLinq technology system, TLG Guru can help fleet managers monitor each fleet truck.
With the TLG Guru program, you can expect additional customer benefits:
- Expedited repairs
- Direct parts delivery
- Stress-Free check-in process
Purchasing and Pricing
All pre-owned trucks purchased at TLG are automatically enrolled in a 90-day free trial of Guru. A one-time registration fee of $9.95 per truck is required to enroll in the Guru program followed by a $35 fee per call after the 90-day trial expires. All calls will be verified with fleet manager approval.
TLG Guru will work with you to create a customized fleet service program to your unique operation. Each of our seasoned Gurus has a background in service with the technical knowledge for your commercial truck and fleet service needs. Our service commitment centers around three key values for customers:
Reduced Wait Time on Parts
TLG Guru makes sure parts are either stocked or en route to a service destination to minimize lost time.
Reduced Wait Time on Service
TLG Guru works directly with service locations to triage equipment and identify the shops with the shortest available wait time within the nearest distance.
Reduced Wait Time on Repairs
Drivers are met with a professional service counter, and technicians maintain direct communication with TLG Guru as repairs are made.
Contact UsQuick Info
Questions about TLG Guru? Reach out to us through our contact form and one of our expert customer service personnel will be in touch as quickly as possible.
Find Service FacilitiesQuick Info
To find the dealership or commercial truck service facility nearest you, visit TLG's Locations page and filter results based on your location or truck service needs.