Last Updated: July 2020
For the purposes of this Policy, Personal Information is information that can be used to directly or indirectly to identify a living individual. Personal Information may include, but is not limited to, sensitive categories of information, herein referred to as Sensitive Personal Information, such as information that reveals racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexual or gender orientation.
We note that if you are a TLG employee, contractor, supplier, customer or another partner, the use and protection of Personal Information may be subject to additional contractual obligations between us, including without limitation, additional TLG policies.
It is TLG’s intention to obtain Personal Information only by fair and lawful means, and to use the Personal Information to service your needs and requests. TLG will not process Personal Information in a manner incompatible with the purposes for which it was originally collected unless later authorized by the individual from whom the information was collection or unless allowed by law. We will not keep Personal Information longer than is necessary for the purposes for which it was originally gathered.
When do collect and process Personal Information about individuals, we will disclose certain information to those particular individuals on a reasonable and timely basis upon written request of the individuals from whom the Personal Information was collected. The disclosed information will include what Personal Information is being collected, who is collecting it, how and for what purposes it is being collected, how it is being us and to whom it is being disclosed. We will allow individuals reasonable access to their Personal Information to verify, correct or delete their data, where inaccurate.
We may also use Personal Information to process an order made through the Site, including shipping and returns of such order, and for organizing and submitting customer satisfaction reviews. We may also use such Personal Information to support marketing for our products and services and to enhance the content and use of our Site.
In order for TLG to provide our products and services, we may need to share your Personal Information with other companies, agencies or contractors affiliated with TLG. We will always seek to ensure that it is kept secure and only used in accordance with your instructions and agreed purpose.
Further, we may use and disclose Personal Information to the extent necessary to comply with laws, regulations, court orders, government agencies or investigations and similar legal instructions, to resolve disputes, and to protect TLG rights and property.
Additionally, we may also contract with other third-parties to provide services, such as shipping, payment processing, contact verification, market research, and organization of promotions, or other subcontractors; however, we will provide these contractual parties only with the Personal Information necessary to perform the work for which they were contracted.
TLG and its third-party providers may use cloud-based tools, and in such event, data might be processed in countries outside the United States. In such cases, TLG and any such provider will agree to the necessary terms as required by law to protect Personal Information.
TLG will process Personal Information only with consent and when such processing is permitted by applicable law. If TLG needs to process Sensitive Personal Data, which is very rare, TLG will obtain explicit consent for such processing, unless such processing is permitted by applicable law.
TLG will not sell Personal Information to any third party and we will take commercially reasonable efforts to maintain the confidentiality of such information, in accordance with our contractual obligations as well as in compliance with those laws applicable in the states and countries in which we conduct business (and you should be aware that laws in all jurisdictions are not the same, and that some may have stricter requirements than others). Further, to protect your Personal Information from unauthorized access and use, TLG maintains physical, electronic, and procedural safeguards, and requires those to whom we disclose Personal Information to do the same. We are committed to making sure that your Personal Information is accurate and up to date but it is your responsibility to let us know if your Personal Information is inaccurate or out of date and we can only make changes to your personal information if you notify us.
TLG will retain your Personal Information only for so long as it is helpful to support the overall purpose for which we collected the information.
Your Personal Information may be used to provide you with information regarding additional opportunities and information about TLG products and services; and accordingly, by using the Site and providing such Personal Information, you consent to such use. However, to the extent required by law, we will provide mechanisms for opting out of mass marketing communications targeted by Personal Information we have collected or otherwise obtain consent in the manner required by applicable law. These mechanisms will normally be available on the relevant email or web site, but you may always notify us at the address specified below under “Contact Us”. Requests to opt-out of communications based on data controlled by third parties must be made through the third party. Notwithstanding the foregoing, there may be some jurisdictions requiring stricter opt-in versus opt-out mechanisms relating to these types of communications and we will comply with the applicable laws in such locations.
TLG may amend this Policy at any time by posting a revised version on this Site, without providing prior notice to you. Any such amendment will be effective at the time it is posted unless a delayed effective date is expressly stated in the revised version. Your continued use of this Site after such changes have been posted will constitute your acceptance of the changes.
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS and applies solely to visitors, users, and others who reside in the State of California (“customers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular customer or device (“personal information”). In particular, we have collected the following categories of personal information from customers within the last twelve (12) months:
A. Internet or other similar network activity. Browsing history, search history, information on a customer’s interaction with a website, application, or advertisement.
B. Identifiers exclusive to customers' submission of forms or sign-ups located throughout the site. These identifiers are limited to name, company name, state, email address, and phone number.
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following business purposes:
We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
A. Internet or other similar network activity.
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, we have not sold any personal information.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
To exercise the access, portability, deletion, or opt-out rights described above, please submit a verifiable consumer request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
We reserve the right to amend this privacy notice at our discretion and at any time.
If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us.