Recognizing its superior commitment and support of the PACCAR MX engine, as well as service excellence, TLG was named top-performing at Peterbilt Motors Company’s annual Dealer Meeting.
Peterbilt trucks, parts and service dealer The Larson Group (TLG) emerged top-performing at Peterbilt Motors Company’s recent annual Dealer Meeting in San Diego, California, being named the PACCAR MX Engine Dealer of the Year award – its second consecutive earn.
The organization was recognized for its achievement in effectively communicating the engine’s many benefits and providing outstanding customer service to PACCAR MX customers. Roughly 60-percent of all Class 8 trucks sold by TLG throughout 2018 were powered by MX-13 engines.
More than 380 locations make up the Peterbilt Dealer Network throughout North America, and TLG President and CEO Glenn Larson is pleased with the honor.
Larson said, “We are delighted to be recognized for the second year in a row by Peterbilt Motors Company and industry peers. Not only for our commitment to the PACCAR MX engine, but also for TLG succeeding in demonstrating its leading-edge commitment to customer service.”
The award, which was received along with a Best in Class honor, marks another milestone for the organization as it continues to push growth, embrace innovation and improve customer service among its 20 locations throughout the Midwest and Southeast United States.
According to Peterbilt Motors Company, a dealer group must meet evolving customer expectations and industry dynamics to receive the PACCAR MX Engine Dealer of the Year award, including being a market leader in dealerships open 24/7 and employing more than 100 certified PACCAR MX engine service technicians. Other considerations include a dealer’s expansive parts inventory, efficient uptime speed and customer feedback received.
Larson said, “I could not be more pleased with TLG’s hard work in 2018. We met expectations and delivered strong after-sales and service support, exemplifying the exceptional commitment we have to our customers.”